{"id":323,"date":"2021-03-03T13:42:49","date_gmt":"2021-03-03T13:42:49","guid":{"rendered":"http:\/\/tuub.ee.klient.veebimajutus.ee\/?page_id=323"},"modified":"2026-08-17T14:13:22","modified_gmt":"2026-08-17T14:13:22","slug":"returns","status":"publish","type":"page","link":"https:\/\/tuub.ee\/et\/returns\/","title":{"rendered":"Tagastamine"},"content":{"rendered":"<p><strong>VAHETUS JA TAGASTAMINE<\/strong><\/p>\n<p>Me anname oma parima, et TUUB j\u00f5uaks kiiresti ja valutult kliendi juurde, r\u00f5\u00f5mu teeks ja rohket kasutust leiaks. Kuid maailm pole t\u00e4iuslik ja m\u00f5nikord kahjuks l\u00e4heb tarnimisega midagi nihu v\u00f5i on auk kleidis. Sellise h\u00e4biv\u00e4\u00e4rse juhtumise puhul palun anna meile sellest koheselt teada <a href=\"#wpcf7-f64229-o1\"><strong>taganemisavaldusse<\/strong><\/a> v\u00f5i <strong>vestlusaknas, mis asub e-poe all paremas nurgas<\/strong>. Kui toode on valesse kohta toodud \/ kadunud v\u00f5i on kvaliteediprobleem, saadame me Sulle kohe uue toote.<\/p>\n<p>Mida Sa v\u00f5iksid teada tagastuse soovi korral:<\/p>\n<ul>\n<li>Tagastada\/vahetada on v\u00f5imalik 100 p\u00e4eva jooksul \ud83d\ude42 ja seda esimesed 10 p\u00e4eva saatekuluta.<\/li>\n<li>Tagastussildi saamiseks tuleb meiega \u00fchendust v\u00f5tta!<\/li>\n<li>Tagastamise soovist kirjuta meile siin samas kodulehe all olevasse <strong><a href=\"#wpcf7-f64229-o1\">taganemisavaldusse<\/a><\/strong> v\u00f5i <strong>vestlusaknasse<\/strong> j\u00e4rgnev info: oma nimi, tellimuse number, tagastatav toode ja kas Sa soovid vahetada v\u00f5i raha tagasi.<\/li>\n<li>Lisa k\u00fcsimuste korral v\u00f5ta meiega julgelt \u00fchendust vestlusaknas v\u00f5i sotsiaalmeedias. Meilidele vastuse saamine v\u00f5ib ajaliselt veidi rohkem aega v\u00f5tta.<\/li>\n<li>Kui Sa soovid tagastada, kuna TUUB v\u00f5i p\u00fcksid Sulle ei istunud, siis esiteks m\u00f5tle, kas oled kindel, et tellisid omale sobiva suuruse ning kui materjal tundub sulle kas liiga \u00f5huke (taast\u00f6\u00f6deldud kanga puhul) v\u00f5i liiga paks (meriino), siis r\u00e4\u00e4gime, ehk leiame sulle hoopis parema lahenduse.<\/li>\n<\/ul>\n<p><strong>KUIDAS TOIMIDA<\/strong><\/p>\n<p><strong>Palun anna meile teada mingis meediumis <\/strong>(<strong><a href=\"#wpcf7-f64229-o1\">taganemisavaldusse<\/a>, <\/strong>vestlusaken, email hello@tuub.ee, messenger\/instagram @tuubofficial, telefon 53 877 753), et Sa tagastad ning mida soovid:<strong> kas vahetust v\u00f5i raha tagasi. <\/strong>Miks meil pole tagastuse ankeeti tootega kaasas? Sest enamus oste ei vaja tagastuse ankeeti, sestap ei ole m\u00f5istlik paberit raisata, kui meil on k\u00f5ik digitaalsed vahendid olemas.<\/p>\n<p>Tagastamine on Sinule <strong>tasuta 10 p\u00e4eva jooksul<\/strong> peale tellimuse saabumist Sinu <strong>DPD<\/strong>, <strong>Smardi v\u00f5i Omniva<\/strong> pakiautomaati.<\/p>\n<p>Kulleriga koju tellides kahjuks ei ole tasuta tagastuskoodi, pead <strong>omal kulul saatma J\u00e4rve Keskuse kappi <\/strong>telefoninumbrile 5245 390.\u00a0 Kui j\u00e4\u00e4d h\u00e4tta, siis helista <strong>53 877 753<\/strong> v\u00f5i kirjuta meie lehel olevasse <strong>vestlusaknasse<\/strong>.<\/p>\n<p><strong>Palun veendu<\/strong>, et tagastatav toode oleks puhas deodorandi, meigi ja naha pudist ning kenasti kokku volditud v\u00f5i rullitud, mitte nutsu visatud. <strong>Papist silt<\/strong> ja k\u00f5ik lisad k\u00fcljes just n\u00f5nda, nagu toode Sinule saabus.<\/p>\n<p>Kuidas toimida erinevate tarneviiside puhul:<\/p>\n<p><strong>Omniva\u00a0<\/strong>puhul tuli Sulle tagastuskood koos paki saabumise teavitusega. Selle sama koodiga saad automaadis tagastuse vormistada ning paki meie poole teele panna.<\/p>\n<p><strong>Smartposti<\/strong> puhul on tagastuskood sama, mis Sinu ukse avamise kood. Vajuta pakiautomaadi ekraani nuppu tagastus ja kasuta ukse avamiseks koodi, mis saadeti Sulle paki k\u00e4tte saamiseks. Mingit kleepsu pole vaja pakile lisada, imekombel see j\u00f5uab ilusti meieni.<\/p>\n<p><strong>Smartposti valgesse postiautomaati <\/strong>tellitud kauba tagastamisel on asi pisut keerulisem. Et saada tagastamiseks vajalik kood, tuleb minna my.smartposti.ee ja valida men\u00fc\u00fcst &#8220;tagastamine&#8221; ja sisestada oma paki kood (triipkoodi numbrid). Saad sealt valida soovikorral ka tagastamiseks sobiva valge automaadi, mis juhul broneeritakse Sulle piiratud ajaks kapp, mille kaudu saad oma paki tagasiteele panna.<\/p>\n<p><strong>DPD<\/strong> pakikappi tellides on tagastuse pakikaarti vaja k\u00fcsida meie klienditeenindusest kodulehe all paremas nurgas, meili teel support@tuub.ee v\u00f5i Facebook messengeris @tuubofficial.<\/p>\n<p><strong>Kulleriga koju<\/strong> teenuse puhul pead ka tagastama siiski ise omal kulul. Palun lisa kirjekene pakiga kaasa: Sinu nimi ja tellimuse number. Tagasta <strong>J\u00e4rve Keskuse pakikappi, telefonil 5245 390.<\/strong><\/p>\n<p>Kui toode j\u00f5uab meieni korralikult pakituna ja puhtana, siis maksame 100% toote rahast tagasi kui oleme tagastused \u00fcle vaadanud (teeme seda 2 korda kuus). Kui toode on m\u00e4\u00e4rdunud v\u00f5i rikutud, siis maksame tagasi olenemata kahjustuse suurusest 50%. Kui soovid tagastust \/ vahetust kiiremini v\u00f5i on m\u00f5ni muu mure, siis helista 53 877 753.<\/p>\n<p>Sooduskoode v\u00f5i kinkekaarte ei ole v\u00f5imalik tagastada ega \u00fcmber vahetada. V\u00e4ike summa v\u00f5ib kinkekaardile j\u00e4\u00e4da juhul kui TUUB tooteid m\u00fc\u00fcakse allahindlusega. Me soovitame teil osta kinkekaardi eest t\u00e4ishinnaga toode, kinkekaardile alles j\u00e4\u00e4v summa ei kuulu tagastamisele. Hetkel aga ei olegi TUUBil kinkekaarti, meie poes kehtib <strong>Kniks<\/strong> kinkekaart.<\/p>\n<p>Kniks kinkekaardile\u00a0 j\u00e4\u00e4b \u00fclej\u00e4\u00e4nud raha alles, mida saad kasutada ka edaspidiste ostude puhul.<\/p>\n<p><strong>OSTUST TAGANEMISE VORM<\/strong><\/p>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f64229-o1\" lang=\"et\" dir=\"ltr\" data-wpcf7-id=\"64229\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/et\/wp-json\/wp\/v2\/pages\/323#wpcf7-f64229-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Kontaktivorm\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"64229\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"et\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f64229-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p>Tellimuse andmed\n<\/p>\n<p><label> Tellimuse number *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"order-number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"N\u00e4iteks #12345\" value=\"\" type=\"text\" name=\"order-number\" \/><\/span> <\/label>\n<\/p>\n<p><label> Tellimuse kuup\u00e4ev *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"order-date\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-required wpcf7-validates-as-date\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"order-date\" \/><\/span> <\/label>\n<\/p>\n<p>Kliendi andmed\n<\/p>\n<p><label> Ees- ja perekonnanimi *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"customer-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"customer-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> E-post *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"customer-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"customer-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Telefon<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"customer-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"customer-phone\" \/><\/span> <\/label>\n<\/p>\n<p>Tagastatav toode\n<\/p>\n<p><label> Toote nimi *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"product-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"product-name\" \/><\/span> <\/label>\n<\/p>\n<p>Tagastamise p\u00f5hjus\n<\/p>\n<p><label> Tagastamise p\u00f5hjus *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"return-reason\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"return-reason\"><option value=\"\">&#8212;Palun vali valik&#8212;<\/option><option value=\"Ei sobi \/ ei vasta ootustele\">Ei sobi \/ ei vasta ootustele<\/option><option value=\"Vale suurus\">Vale suurus<\/option><option value=\"Vale toode\">Vale toode<\/option><option value=\"Toode on defektne\">Toode on defektne<\/option><option value=\"Toode on kahjustatud\">Toode on kahjustatud<\/option><option value=\"Sain vale toote\">Sain vale toote<\/option><option value=\"Muu\">Muu<\/option><\/select><\/span> <\/label>\n<\/p>\n<p><label> Lisainfo<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"return-info\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Soovi korral lisa tagastamise kohta t\u00e4iendav info\" name=\"return-info\"><\/textarea><\/span> <\/label>\n<\/p>\n<p>Kinnitused\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"return-confirmation\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"return-confirmation\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Kinnitan, et soovin eespool nimetatud tellimusest\/tootest taganeda ning olen esitanud \u00f5iged andmed.<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"return-condition\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"return-condition\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Kinnitan, et tagastatav kaup vastab tagastamise tingimustele.<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Esita tagastusavaldus\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"VAHETUS JA TAGASTAMINE Me anname oma parima, et TUUB j\u00f5uaks kiiresti ja valutult kliendi juurde, r\u00f5\u00f5mu teeks ja rohket kasutust leiaks. Kuid maailm pole t\u00e4iuslik ja m\u00f5nikord kahjuks l\u00e4heb tarnimisega midagi nihu v\u00f5i on auk kleidis. Sellise h\u00e4biv\u00e4\u00e4rse juhtumise puhul palun anna meile sellest koheselt teada taganemisavaldusse v\u00f5i vestlusaknas, mis asub e-poe all paremas nurgas. [&hellip;]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/template-customer_service.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-323","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Tagastamine - TUUB \u2013 Sinu igap\u00e4evane kaaslane<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tuub.ee\/et\/returns\/\" \/>\n<meta property=\"og:locale\" content=\"et_EE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Tagastamine - TUUB \u2013 Sinu igap\u00e4evane kaaslane\" \/>\n<meta property=\"og:description\" content=\"VAHETUS JA TAGASTAMINE Me anname oma parima, et TUUB j\u00f5uaks kiiresti ja valutult kliendi juurde, r\u00f5\u00f5mu teeks ja rohket kasutust leiaks. Kuid maailm pole t\u00e4iuslik ja m\u00f5nikord kahjuks l\u00e4heb tarnimisega midagi nihu v\u00f5i on auk kleidis. Sellise h\u00e4biv\u00e4\u00e4rse juhtumise puhul palun anna meile sellest koheselt teada taganemisavaldusse v\u00f5i vestlusaknas, mis asub e-poe all paremas nurgas. 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Kuid maailm pole t\u00e4iuslik ja m\u00f5nikord kahjuks l\u00e4heb tarnimisega midagi nihu v\u00f5i on auk kleidis. Sellise h\u00e4biv\u00e4\u00e4rse juhtumise puhul palun anna meile sellest koheselt teada taganemisavaldusse v\u00f5i vestlusaknas, mis asub e-poe all paremas nurgas. 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