{"id":1841,"date":"2021-03-03T14:21:20","date_gmt":"2021-03-03T14:21:20","guid":{"rendered":"http:\/\/tuub.ee.klient.veebimajutus.ee\/terms-and-conditions\/"},"modified":"2025-04-14T14:07:36","modified_gmt":"2025-04-14T14:07:36","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/tuub.ee\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"

1. Making a Purchase<\/strong><\/p>\n

Choose your favorite TUUB and click \u201cAdd to cart\u201d on the product page. Then proceed to the cart, check if the contents are what you intended to order, and click \u201cCheckout\u201d in the bottom right corner. Fill in the necessary shipping details and tick the box \u201cI have read and agree to the privacy policy.\u201d Click \u201cPlace order\u201d in the bottom right to proceed to payment. Once the payment is successfully completed, you\u2019ll see a \u201cThank you\u201d page. TUUB will also send an invoice to your email address, and you can pay via the link in the email if you haven’t already.<\/p>\n

2. Payment<\/strong><\/p>\n

Pay conveniently via bank link, credit card, or PayPal. PayPal is a secure and widely used payment method \u2013 you don\u2019t even need a PayPal account, although having one makes shopping easier. All payments are made in euros. Available bank links include SEB, Swedbank, LHV, Luminor, COOP, and POCOPAY. You can also choose installment payment via SLICE.<\/p>\n

If your payment fails via bank link, PayPal, or credit card, you can transfer the money manually to our bank account:<\/p>\n

TUUB O\u00dc<\/strong>
Account: EE762200221059705287<\/p>\n

3. Delivery Time<\/strong><\/p>\n

Within Estonia, delivery takes 2\u20134 working days. We deliver to Omniva, Itella, and DPD parcel lockers, post offices, or via DPD courier to your home.<\/p>\n

Shipping costs will be refunded if you return the entire order and used a parcel locker for delivery. If you return only one item out of several, the shipping cost will not be refunded.<\/p>\n

4. Returns and Exchanges<\/strong><\/p>\n

We do our best to ensure that TUUB reaches you quickly and smoothly, brings joy, and gets plenty of use. But the world isn’t perfect \u2014 sometimes something goes wrong with the delivery or there\u2019s a defect in the product. If such an unfortunate thing happens, please let us know immediately by email at hello@tuub.ee<\/a><\/strong>, by phone at +372 524 5390<\/strong>, or on Facebook Messenger (tuubofficial). If the product was delivered to the wrong location, got lost, or has a quality issue, we\u2019ll send you a new one right away.<\/p>\n

However, if the TUUB product simply didn\u2019t make you happy for some reason, you can return it to us within 100 days<\/strong> \ud83d\ude42<\/p>\n

BEFORE YOU DECIDE TO RETURN<\/strong><\/p>\n

If you’re thinking of returning it because TUUB didn\u2019t quite fit, first consider whether you ordered the correct size. If the material seems too thin (in case of recycled fabric) or too thick, let\u2019s talk \u2014 we may be able to find a better solution for you. TUUB is a super practical garment \u2014 regardless of body shape, every woman can wear it in at least three different ways. For example: as a layer between your top and bottom garment (a TUUB girl favorite) to keep wind out, avoid your sweater rubbing against your bra, protect your back from getting cold, or make sheer clothing less see-through. It can also serve as a colorful accessory at the neck, or easily transform into a headscarf for protection when it’s rainy or windy after a theater night.<\/p>\n

EXCHANGES AND RETURNS<\/strong><\/p>\n

Returns are free of charge for any reason within one week<\/strong> after the order arrives in your parcel locker.<\/p>\n

Please ensure the product is clean and free from deodorant, makeup, or skin residue, and that the packaging is reusable. It helps if you include a note with your name, order number, and a brief description of the issue \u2014 you can also refer to your email or Messenger conversation. This helps us resolve your case faster. Thank you!<\/p>\n

How to return:<\/strong><\/p>\n